Refund Policy

When Art and Craft refunds a booking, how much, and how long it takes.

Last updated: 1 August 2026

This policy explains when you get your money back, and how quickly.

1. The session's own policy decides

Every session displays a cancellation policy before you book — flexible, moderate or strict. That policy governs your booking. You can see it on the session page and on your confirmation.

2. Cancelling

Cancel from your account, under Bookings. You will see immediately what refund applies before you confirm the cancellation.

3. When we always refund in full

• The tutor cancels, or cannot honour the appointment.
• The tutor does not show up.
• A technical fault on our side prevented the booking from going ahead.
• You were charged twice for the same booking.

4. Deposits

Where an session takes a deposit, the deposit follows the same cancellation policy as the rest of the booking unless the session says otherwise.

5. How refunds are paid

Refunds go back to the original payment method. Card refunds typically clear in 5–10 working days depending on your bank; we release them within 2 working days of approving the refund.

6. Disputes

If you think a refund was handled wrongly, email hello@art-craft.com with your booking reference. We will look at it and reply within 5 working days.